Inteligencia cultural en el lugar de trabajo: un estudio entre empleados ecuatorianos de primera línea
##plugins.themes.bootstrap3.article.sidebar##
Publicado
abr 30, 2024
##plugins.themes.bootstrap3.article.main##
Ana María Cueva Navas
Joanne Xue
http://orcid.org/0000-0003-2635-6518
Tom Kuypers
http://orcid.org/0009-0008-3174-6362
Hubert B. Van Hoof
http://orcid.org/0000-0002-0220-7502
Diana Enriquez Panchi
http://orcid.org/0000-0001-9908-7828
Roberto Caiza
http://orcid.org/0000-0002-9426-5784
http://orcid.org/0000-0003-2635-6518
Tom Kuypers
http://orcid.org/0009-0008-3174-6362
Hubert B. Van Hoof
http://orcid.org/0000-0002-0220-7502
Diana Enriquez Panchi
http://orcid.org/0000-0001-9908-7828
Roberto Caiza
http://orcid.org/0000-0002-9426-5784
Resumen
La inteligencia cultural (CQ) es la capacidad de funcionar efectivamente en ambientes interculturales y globales. Este documento informa sobre un estudio realizado para analizar los niveles de CQ entre los empleados de nivel de línea entre varios tipos de industrias y organizaciones del Ecuador. La importancia de este estudio radica en ser el primero en enfocarse en empleados de primera línea, que están en contacto con el cliente. El estudio encontró que los niveles de CQ variaban entre los trabajadores, tanto en general como en los diversos subconjuntos de CQ, y encontró diferencias significativas de opinión basadas en variables demográficas.
Palabras clave
Capital humano, Habilidades, Elección, Ocupacional, Gestión, Laboral, Inteligencia, Cultural
##plugins.themes.bootstrap3.article.details##
Aquellos autores/as que tengan publicaciones con esta revista, aceptan los términos siguientes:
- Los autores/as conservarán sus derechos de autor y garantizarán a la revista el derecho de primera publicación de su obra, el cuál estará simultáneamente sujeto a la Licencia de reconocimiento de Creative Commons que permite a terceros compartir la obra siempre que se indique su autor y su primera publicación esta revista.
- Los autores/as podrán adoptar otros acuerdos de licencia no exclusiva de distribución de la versión de la obra publicada (p. ej.: depositarla en un archivo telemático institucional o publicarla en un volumen monográfico) siempre que se indique la publicación inicial en esta revista.
- Se permite y recomienda a los autores/as difundir su obra a través de Internet (p. ej.: en archivos telemáticos institucionales o en su página web) antes y durante el proceso de envío, lo cual puede producir intercambios interesantes y aumentar las citas de la obra publicada. (Véase El efecto del acceso abierto).
Este obra está bajo una licencia de Creative Commons Reconocimiento 4.0 Internacional
Citas
Ang, S.; Van Dyne, L.; Koh, C. Personality correlates of the four-factor model of cultural intelligence. Group & Organization Management, v. 31, n. 1, p. 100-123, 2006.
Ang, S.; Van Dyne, L.; Koh, C.; Ng, K. Y.; Templer, K. J.; Tau, C.; Chandrasekar, N. A. Cultural intelligence: Its measurement and effects on cultural judgment and decision making, cultural adaptation and task performance. Management and Organization Review, v. 3, n. 3, p. 335-371, 2007.
Ang, S.; Van Dyne, L. Handbook of cultural intelligence: Theory, measurement, applications. New York, NY, US: Routledge, 2015. ISBN 978-0765622624.
Brancu, L.; Sahin, F.; Guuðmundsdóttir, S.; Çetin, F. Measurement invariance of the Cultural Intelligence Scale across three countries. International Journal of Intercultural Relations, v. 86, p. 145-157, 2022.
Bücker, J.; Furrer, O.; Peeters Weem, T. Robustness and cross-cultural equivalence of the cultural intelligence scale (CQS). Journal of Global Mobility: The Home of Expatriate Management Research, v. 4, n. 3, p. 300-325, 2016.
Chua, R. Y.; Morris, M. W.; Mor, S. Collaborating across cultures: Cultural metacognition and affect-based trust in creative collaboration. Organizational Behavior and Human Decision Processes. v. 118, n. 2, p. 116-131, 2012.
Chua, R. Y.; Ng, K. Y. Not just how much you know: Interactional effect of cultural knowledge and metacognition on creativity in a global context. Management and Organization Review, v. 13, n. 2, p. 281-300, 2017.
Earley, P. C.; Ang, S. Cultural intelligence: Individual interactions across cultures. Palo Alto, CA, US: Stanford University Press, 2003. ISBN 978-0804743129.
Earley, P.; Mosakowski, E. Cultural intelligence. Harvard Business Review, v. 82, n. 10, p. 139-146, 2004.
Earley, P. C.; Ang, S.; Tan, J. S. CQ: Developing cultural intelligence at work. Stanford, CA, US: Stanford University Press, 2006. ISBN 978-0804771726.
Fang, F.; Schei, V.; Selart, M. Hype or hope? A new look at the research on cultural intelligence. International Journal of Intercultural Relations, v. 66, p.148-171, 2018.
Groves, K. S.; Feyerherm, A.; Gu, M. Examining cultural intelligence and cross-cultural negotiation effectiveness. Journal of Management Education, v. 39, n. 2, p. 209-243, 2015.
Huff, K. C.; Song, P.; Gresch, E. B. Cultural intelligence, personality, and cross-cultural adjustment: A study of expatriates in Japan. International Journal of Intercultural Relations, v. 38, p. 151-157, 2014.
Inkson, K., & Thomas, D. Cultural Intelligence: Living and working globally. San Franciso, CA, US: Berrett-Koehler, 2011. ISBN 978-1576756256.
Leung, K.; Ang, S.; Tan, M. L. Intercultural competence. Annu. Rev. Organ. Psychol. Organ. Behav., v. 1, n. 1, p. 489-519, 2014.
Livermore, D.; Van Dyne, L.; Ang, S. Cultural intelligence: Why every leader needs it. Intercultural Management Quarterly, v. 13, n. 2, p. 18-21, 2012.
Livermore, D.; Van Dyne, L. Cultural Intelligence: The Essential Intelligence for the 21st Century. SHRM Foundation Effective Practice Guideline Series. Alexandria, Washington, 2015.
Livermore, D. Leading with cultural intelligence: The new secret to success. New York. AMACOM American Management Association, 2015. ISBN 978-0-8144-4918-9. Available in: http://support.ebsco.com/help/?int=ehost&ver=live&lang=en&feature_id=ABNT. Acces on: 17 may 2022
Macnab, B. R. An experiential approach to cultural intelligence education. Journal of Management Education, v. 36, n. 1, p. 66-94, 2012.
Matsumoto, D.; Hwang, H. C. Assessing cross-cultural competence: A review of available tests. Journal of Cross-Cultural Psychology, v. 44, n. 6, p. 849-873, 2013.
Mor, S.; Morris, M. W.; Joh, J. Identifying and training adaptive cross-cultural management skills: The crucial role of cultural metacognition. Academy of Management Learning & Education, v.12 , n. 3, p. 453-475, 2013.
Morris, M. W.; Savani, K.; Fincher, K. Metacognition fosters cultural learning: Evidence from individual differences and situational prompts. Journal of Personality and Social Psychology, v. 116, n. 1, p. 46-68, 2019.
Ott, D. L.; Michailova, S. Cultural intelligence: A review and new research avenues. International Journal of Management Reviews, v. 20, n. 1, p. 99-119, 2018.
Peng, A. C.; Van Dyne, L.; Oh, K. The influence of motivational cultural intelligence on cultural effectiveness based on study abroad: The moderating role of participant’s cultural identity. Journal of Management Education, v. 39, n. 5, p. 572-596, 2015.
Presbitero, A.; Quita, C. Expatriate Career Intentions: Links To Career Adaptability And Cultural Intelligence. Journal of Vocational Behavior, v. 98, p. 118-126, 2017.
Remhof, S.; Gunkel, M.; Schlaegel, C. Goodbye Germany! The influence of personality and cognitive factors ovn the intention to work abroad. The international Journal of Human Resource Management, v. 25, n. 16, p. 2319-2343, 2014.
Rockstuhl, T.; Hong, Y. Y.; Ng, K. Y.; Ang, S.; Chiu, C. Y. The culturally intelligent brain: From detecting to bridging cultural differences. NeuroLeadership Institute, v. 3, n. 1-15, p. 22-36, 2010.
Rockstuhl, T.; Ang, S.; Ng, K. Y.; Lievens, F.; Van Dyne, L. Putting judging situations into situational judgment tests: Evidence from intercultural multimedia SJTs. Journal of Applied Psychology, v. 100, n. 2, p. 464–480, 2015.
Rockstuhl, T.; Van Dyne, L. A bi-factor theory of the four-factor model of cultural intelligence: Meta-analysis and theoretical extensions. Organizational Behavior and Human Decision Processes, v. 148, p. 124-144, 2018.
Schlägel, C.; Sarstedt, M. Assessing the measurement invariance of the four-dimensional cultural intelligence scale across countries: A composite model approach. European Management Journal, v. 34, n. 6, p. 633-649, 2016.
Taras, V. Conceptualising and measuring cultural intelligence: important unanswered questions. European Journal of International Management, v.14, n. 2, p. 273-292, 2020.
Tay, C., Westman, M., & Chia, A. Antecedents and consequences of cultural intelligence among short-term business travellers. In: Ang, S. (Ed); Van Dyne, L. (Ed). Handbook of cultural intelligence: Theory, measurement, and applications. New York, NY, US: Routledge, 2008. p. 126-144. ISBN 9780765622624
Tu, J. C.; Zhang, X. Y.; Chiu, S. P. Assessing the impact of cultural intelligence on sustainable career competitive advantage for students in college of design. Sustainability, v. 12, n. 10, p. 1-23, 2019.
Van Dyne, L.; Ang, S.; Livermore, D. Cultural intelligence: A pathway for leading in a rapidly globalizing world. Leading Across Differences, v. 4, n. 2, p. 131-138, 2010.
Van Dyne, L.; Ang, S.; Tan, M.L. Cultural intelligence. In: Griffin, R. (Ed.), Oxford Bibliographies in Management. New York, NY, US: Oxford University Press, 2019. DOI: 10.1093/OBO/9780199846740-0115
Yari, N.; Lankut, E.; Alon, I.; Richter, N. F. Cultural intelligence, global mindset, and cross-cultural competencies: A systematic review using bibliometric methods. European Journal of International Management, v. 14, n. 2, p. 210-250, 2020.
Ang, S.; Van Dyne, L.; Koh, C.; Ng, K. Y.; Templer, K. J.; Tau, C.; Chandrasekar, N. A. Cultural intelligence: Its measurement and effects on cultural judgment and decision making, cultural adaptation and task performance. Management and Organization Review, v. 3, n. 3, p. 335-371, 2007.
Ang, S.; Van Dyne, L. Handbook of cultural intelligence: Theory, measurement, applications. New York, NY, US: Routledge, 2015. ISBN 978-0765622624.
Brancu, L.; Sahin, F.; Guuðmundsdóttir, S.; Çetin, F. Measurement invariance of the Cultural Intelligence Scale across three countries. International Journal of Intercultural Relations, v. 86, p. 145-157, 2022.
Bücker, J.; Furrer, O.; Peeters Weem, T. Robustness and cross-cultural equivalence of the cultural intelligence scale (CQS). Journal of Global Mobility: The Home of Expatriate Management Research, v. 4, n. 3, p. 300-325, 2016.
Chua, R. Y.; Morris, M. W.; Mor, S. Collaborating across cultures: Cultural metacognition and affect-based trust in creative collaboration. Organizational Behavior and Human Decision Processes. v. 118, n. 2, p. 116-131, 2012.
Chua, R. Y.; Ng, K. Y. Not just how much you know: Interactional effect of cultural knowledge and metacognition on creativity in a global context. Management and Organization Review, v. 13, n. 2, p. 281-300, 2017.
Earley, P. C.; Ang, S. Cultural intelligence: Individual interactions across cultures. Palo Alto, CA, US: Stanford University Press, 2003. ISBN 978-0804743129.
Earley, P.; Mosakowski, E. Cultural intelligence. Harvard Business Review, v. 82, n. 10, p. 139-146, 2004.
Earley, P. C.; Ang, S.; Tan, J. S. CQ: Developing cultural intelligence at work. Stanford, CA, US: Stanford University Press, 2006. ISBN 978-0804771726.
Fang, F.; Schei, V.; Selart, M. Hype or hope? A new look at the research on cultural intelligence. International Journal of Intercultural Relations, v. 66, p.148-171, 2018.
Groves, K. S.; Feyerherm, A.; Gu, M. Examining cultural intelligence and cross-cultural negotiation effectiveness. Journal of Management Education, v. 39, n. 2, p. 209-243, 2015.
Huff, K. C.; Song, P.; Gresch, E. B. Cultural intelligence, personality, and cross-cultural adjustment: A study of expatriates in Japan. International Journal of Intercultural Relations, v. 38, p. 151-157, 2014.
Inkson, K., & Thomas, D. Cultural Intelligence: Living and working globally. San Franciso, CA, US: Berrett-Koehler, 2011. ISBN 978-1576756256.
Leung, K.; Ang, S.; Tan, M. L. Intercultural competence. Annu. Rev. Organ. Psychol. Organ. Behav., v. 1, n. 1, p. 489-519, 2014.
Livermore, D.; Van Dyne, L.; Ang, S. Cultural intelligence: Why every leader needs it. Intercultural Management Quarterly, v. 13, n. 2, p. 18-21, 2012.
Livermore, D.; Van Dyne, L. Cultural Intelligence: The Essential Intelligence for the 21st Century. SHRM Foundation Effective Practice Guideline Series. Alexandria, Washington, 2015.
Livermore, D. Leading with cultural intelligence: The new secret to success. New York. AMACOM American Management Association, 2015. ISBN 978-0-8144-4918-9. Available in: http://support.ebsco.com/help/?int=ehost&ver=live&lang=en&feature_id=ABNT. Acces on: 17 may 2022
Macnab, B. R. An experiential approach to cultural intelligence education. Journal of Management Education, v. 36, n. 1, p. 66-94, 2012.
Matsumoto, D.; Hwang, H. C. Assessing cross-cultural competence: A review of available tests. Journal of Cross-Cultural Psychology, v. 44, n. 6, p. 849-873, 2013.
Mor, S.; Morris, M. W.; Joh, J. Identifying and training adaptive cross-cultural management skills: The crucial role of cultural metacognition. Academy of Management Learning & Education, v.12 , n. 3, p. 453-475, 2013.
Morris, M. W.; Savani, K.; Fincher, K. Metacognition fosters cultural learning: Evidence from individual differences and situational prompts. Journal of Personality and Social Psychology, v. 116, n. 1, p. 46-68, 2019.
Ott, D. L.; Michailova, S. Cultural intelligence: A review and new research avenues. International Journal of Management Reviews, v. 20, n. 1, p. 99-119, 2018.
Peng, A. C.; Van Dyne, L.; Oh, K. The influence of motivational cultural intelligence on cultural effectiveness based on study abroad: The moderating role of participant’s cultural identity. Journal of Management Education, v. 39, n. 5, p. 572-596, 2015.
Presbitero, A.; Quita, C. Expatriate Career Intentions: Links To Career Adaptability And Cultural Intelligence. Journal of Vocational Behavior, v. 98, p. 118-126, 2017.
Remhof, S.; Gunkel, M.; Schlaegel, C. Goodbye Germany! The influence of personality and cognitive factors ovn the intention to work abroad. The international Journal of Human Resource Management, v. 25, n. 16, p. 2319-2343, 2014.
Rockstuhl, T.; Hong, Y. Y.; Ng, K. Y.; Ang, S.; Chiu, C. Y. The culturally intelligent brain: From detecting to bridging cultural differences. NeuroLeadership Institute, v. 3, n. 1-15, p. 22-36, 2010.
Rockstuhl, T.; Ang, S.; Ng, K. Y.; Lievens, F.; Van Dyne, L. Putting judging situations into situational judgment tests: Evidence from intercultural multimedia SJTs. Journal of Applied Psychology, v. 100, n. 2, p. 464–480, 2015.
Rockstuhl, T.; Van Dyne, L. A bi-factor theory of the four-factor model of cultural intelligence: Meta-analysis and theoretical extensions. Organizational Behavior and Human Decision Processes, v. 148, p. 124-144, 2018.
Schlägel, C.; Sarstedt, M. Assessing the measurement invariance of the four-dimensional cultural intelligence scale across countries: A composite model approach. European Management Journal, v. 34, n. 6, p. 633-649, 2016.
Taras, V. Conceptualising and measuring cultural intelligence: important unanswered questions. European Journal of International Management, v.14, n. 2, p. 273-292, 2020.
Tay, C., Westman, M., & Chia, A. Antecedents and consequences of cultural intelligence among short-term business travellers. In: Ang, S. (Ed); Van Dyne, L. (Ed). Handbook of cultural intelligence: Theory, measurement, and applications. New York, NY, US: Routledge, 2008. p. 126-144. ISBN 9780765622624
Tu, J. C.; Zhang, X. Y.; Chiu, S. P. Assessing the impact of cultural intelligence on sustainable career competitive advantage for students in college of design. Sustainability, v. 12, n. 10, p. 1-23, 2019.
Van Dyne, L.; Ang, S.; Livermore, D. Cultural intelligence: A pathway for leading in a rapidly globalizing world. Leading Across Differences, v. 4, n. 2, p. 131-138, 2010.
Van Dyne, L.; Ang, S.; Tan, M.L. Cultural intelligence. In: Griffin, R. (Ed.), Oxford Bibliographies in Management. New York, NY, US: Oxford University Press, 2019. DOI: 10.1093/OBO/9780199846740-0115
Yari, N.; Lankut, E.; Alon, I.; Richter, N. F. Cultural intelligence, global mindset, and cross-cultural competencies: A systematic review using bibliometric methods. European Journal of International Management, v. 14, n. 2, p. 210-250, 2020.