EL ROL MEDIADOR DEL INTERCAMBIO DE CONOCIMIENTOS ENTRE EL SOPORTE DE LA ALTA GERENCIA Y LA INNOVACIÓN
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Publicado
sep 23, 2020
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Resumen
El propósito de este estudio es investigar el rol mediador del intercambio de conocimientos entre el soporte de la alta gerencia y la innovación de procesos en industrias ecuatorianas dedicadas a la producción de químicos, fármacos, alimentos, bebidas y plásticos. El estudio empírico de alrededor de 230 firmas, que fueron seleccionadas aleatoriamente para llenar una encuesta que mide las variables, soporte de la alta gerencia, intercambio de conocimientos e innovación de procesos. Se realizó un análisis de ecuaciones estructurales basadas en el método de estimación de máxima verosimilitud para comprobar las relaciones entre estas variables. El principal hallazgo de este estudio es que se comprobó la mediación parcial del intercambio de conocimiento entre el soporte de la alta gerencia y la innovación de procesos de negocios. Los resultados están limitados a las industrias de los sectores previamente mencionados: químicos, fármacos, alimentos, bebidas y plásticos. Lo novedoso del estudio es que muchos autores han argumentado que existe un gran problema para investigar la innovación; y es que, casi todos tienden a medir la innovación en productos. Este estudio busca medir un aspecto específico de la innovación, que es la innovación de los procesos de negocios.
Palabras clave
Intercambio de conocimientos, soporte de la alta gerencia, alta dirección, innovación de procesos de negocios
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Citas
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Alavi, M., Kayworth, T. R., & Leidner, D. E. (2005). An empirical examination of the influence of organizational culture on knowledge management practices. Journal of management information systems, 22(3), 191-224.
Alavi, M., & Leidner, D. E. (2001). Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS quarterly, 107-136.
Aldás, J. (2000). Problemas metodológicos de la evaluación de los modelos de exposición: especial referencia al caso español [Methodological problems in assessing exposure models: special reference to Spanish case]. J. Bigné, Temas de Planificación de Medios. Madrid: Esic.
Armstrong, C. P., & Sambamurthy, V. (1999). Information technology assimilation in firms: The influence of senior leadership and IT infrastructures. Information systems research, 10(4), 304-327.
Assink, M. (2006). Inhibitors of disruptive innovation capability: a conceptual model. European Journal of Innovation Management, 9(2), 215-233.
Audretsch, D. B., & Lehmann, E. E. (2005). Mansfield’s Innovation in the Theory of Innovation Essays in Honor of Edwin Mansfield (pp. 281-290): Springer.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of personality and social psychology, 51(6), 1173.
Brown, S., & Bessant, J. (2013). Strategic operations management: Routledge.
Carpenter, M. A., Geletkanycz, M. A., & Sanders, W. G. (2004). Upper Echelons Research Revisited: Antecedents, Elements, and Consequences of Top Management Team Composition. Journal of Management, 30(6), 749-778. doi:https://doi.org/10.1016/j.jm.2004.06.001
Collins, C. J., & Clark, K. D. (2003). Strategic human resource practices, top management team social networks, and firm performance: The role of human resource practices in creating organizational competitive advantage. Academy of management Journal, 46(6), 740-751.
Chen, I. J., & Popovich, K. (2003). Understanding customer relationship management (CRM): People, process and technology. Business Process Management Journal, 9(5), 672-688. doi:10.1108/14637150310496758
Chion, S., & Charles, V. (2016). Análitica de datos para la modelación estructural: Pearson Educación de Perú
Daft, R. L. (1982). Bureaucratic versus nonbureaucratic structure and the process of innovation and change. Research in the Sociology of Organizations, 1(1), 129-166.
Damanpour, F., Szabat, K. A., & Evan, W. M. (1989). The relationship between types of innovation and organizational performance. Journal of Management studies, 26(6), 587-602.
Drucker, P. (2014). Innovation and entrepreneurship: Routledge.
Edquist, C. (2013). Systems of innovation: technologies, institutions and organizations: Routledge.
Eidizadeh, R., Salehzadeh, R., & Esfahani, A. C. (2017). Analysing the role of business intelligence, knowledge sharing and organisational innovation on gaining competitive advantage. Journal of Workplace Learning, 29(4), 250-267. doi:10.1108/jwl-07-2016-0070
Eriksson, I., & Raven, A. (1996). Gaining competitive advantage through shared knowledge creation: in search of a new design theory for strategic information systems.
Eurostat. (2014). The Community Innovation Survey (CIS XIII)–Harmonised Survey Questionnaire.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 39-50.
Ghazali, R., Ahmad, M. N., Sedera, D., & Zakaria, N. H. (2019). The mediating role of knowledge integration model for enterprise systems success. Journal of Enterprise Information Management, 32(1), 75-97.
Griffin, R. W. (2011). Administración: Cengage Learning Editores.
Hair, J., Anderson, R., Tatham, R., & Black, W. (1999). Análisis Multivariante. 5ta Edicion Prentice Hall. Links, 469-488.
Hambrick, D. C., & Mason, P. A. (1984). Upper echelons: The organization as a reflection of its top managers. Academy of management review, 9(2), 193-206.
Hamdi, S., Silong, A., Omar, Z. B., & Rasdi, R. M. (2016). Impact of T-shaped skill and top management support on innovation speed; the moderating role of technology uncertainty. Cogent Business & Management, 3, 13. doi:10.1080/23311975.2016.1153768
Hammer, M. (2002). Process management and the future of Six Sigma. MIT Sloan Management Review, 43(2), 26.
Han, J. K., Kim, N., & Srivastava, R. K. (1998). Market orientation and organizational performance: is innovation a missing link? Journal of marketing, 62(4), 30-45.
Han, Y., & Chen, G. H. (2018). The relationship between knowledge sharing capability and innovation performance within industrial clusters: Evidence from China. Journal of Chinese Economic and Foreign Trade Studies, 11(1), 32-48. doi:10.1108/jcefts-06-2017-0018
Hendriks, P. (1999). Why share knowledge? The influence of ICT on the motivation for knowledge sharing. Knowledge and Process Management, 6(2), 91-100. doi:10.1002/(SICI)1099-1441(199906)6:2<91::AID-KPM54>3.0.CO;2-M
Henri, J.-F. (2006). Management control systems and strategy: A resource-based perspective. Accounting, organizations and society, 31(6), 529-558.
Higgins, J. M. (1995). Innovation: the core competence. Planning review, 23(6), 32-36.
Imamoglu, S. Z., Ince, H., & Turkcan, H. (2017). LINKING KNOWLEDGE SHARING, INTELLECTUAL CAPITAL AND SOCIAL CAPITAL TO INNOVATION PERFORMANCE. In M. Ozsahin (Ed.), Ismc 2017: 13th International Strategic Management Conference (Vol. 34, pp. 322-331). Nicosia: Future Acad.
Iqbal, A., Latif, F., Marimon, F., Sahibzada, U. F., & Hussain, S. (2019). From knowledge management to organizational performance: Modelling the mediating role of innovation and intellectual capital in higher education. Journal of Enterprise Information Management, 32(1), 36-59.
Islam, M. Z., Jasimuddin, S. M., & Hasan, I. (2015). Organizational culture, structure, technology infrastructure and knowledge sharing: Empirical evidence from MNCs based in Malaysia. VINE, 45(1), 67-88.
Kessler, E. H., & Chakrabarti, A. K. (1999). Speeding up the pace of new product development. Journal of Product Innovation Management: AN INTERNATIONAL PUBLICATION OF THE PRODUCT DEVELOPMENT & MANAGEMENT ASSOCIATION, 16(3), 231-247.
Khalil, M., Khalil, R., & Khan, S. (2019). A study on the effect of supply chain management practices on organizational performance with the mediating role of innovation in SMEs. Uncertain Supply Chain Management, 7(2), 179-190.
Kim, H. (2014). Transformational Leadership, Organizational Clan Culture, Organizational Affective Commitment, and Organizational Citizenship Behavior: A Case of South Korea's Public Sector. Public Organization Review, 14(3), 397-417. doi:10.1007/s11115-013-0225-z
Kline, R. B. (2015). Principles and practice of structural equation modeling: Guilford publications.
Koriat, N., & Gelbard, R. (2014). Knowledge sharing motivation among IT personnel: Integrated model and implications of employment contracts. International Journal of Information Management, 34(5), 577-591.
Larson, E. W., & Gray, C. F. (2014). Project Management: The manegerial process: McGraw-Hill.
Latting, J. K., Beck, M. H., Slack, K. J., Tetrick, L. E., Jones, A. P., Etchegaray, J. M., & Da Silva, N. (2004). Promoting service quality and client adherence to the service plan: The role of top management's support for innovation and learning. Administration in Social Work, 28(2), 29-48. doi:10.1300/J147v28n02_03
Law, C. C. H., & Ngai, E. W. T. (2007). ERP systems adoption: An exploratory study of the organizational factors and impacts of ERP success. Information & Management, 44(4), 418-432. doi:https://doi.org/10.1016/j.im.2007.03.004
Lee, J.-C., Shiue, Y.-C., & Chen, C.-Y. (2016). Examining the impacts of organizational culture and top management support of knowledge sharing on the success of software process improvement. Computers in Human Behavior, 54, 462-474. doi:10.1016/j.chb.2015.08.030
Lee, J.-N. (2001). The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success. Information & Management, 38(5), 323-335. doi:http://dx.doi.org/10.1016/S0378-7206(00)00074-4
Lee, J., Elbashir, M. Z., Mahama, H., & Sutton, S. G. (2014). Enablers of top management team support for integrated management control systems innovations. International Journal of Accounting Information Systems, 15(1), 1-25. doi:10.1016/j.accinf.2013.07.001
Lin, C., & Wu, C. (2005). Managing knowledge contributed by ISO 9001: 2000. International Journal of Quality & Reliability Management, 22(9), 968-985.
McQueen, R. (1998). Four views of knowledge and knowledge management. AMCIS 1998 Proceedings, 204.
Melão, N., & Pidd, M. (2000). A conceptual framework for understanding business processes and business process modelling. Information systems journal, 10(2), 105-129.
Nah, F. F.-H., Zuckweiler, K. M., & Lee-Shang Lau, J. (2003). ERP Implementation: Chief Information Officers' Perceptions of Critical Success Factors. International Journal of Human–Computer Interaction, 16(1), 5-22. doi:10.1207/S15327590IJHC1601_2
Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization science, 5(1), 14-37.
Nonaka, I., Toyama, R., & Konno, N. (2000). SECI, Ba and leadership: a unified model of dynamic knowledge creation. Long range planning, 33(1), 5-34.
Nunnally, J. (1978). Psychometric methods: New York: McGraw-Hill.
OECD, & Eurostat. (2018). Oslo Manual 2018.
Paap, J., & Katz, R. (2004). Anticipating disruptive innovation. Research-Technology Management, 47(5), 13-22.
Pentland, B. T. (1995). Information systems and organizational learning: the social epistemology of organizational knowledge systems. Accounting, Management and Information Technologies, 5(1), 1-21.
Podrug, N., Filipovic, D., & Kovac, M. (2017). Knowledge sharing and firm innovation capability in Croatian ICT companies. International Journal of Manpower, 38(4), 632-644. doi:10.1108/ijm-04-2016-0077
Polanyi, M. (1966). The logic of tacit inference. Philosophy, 41(155), 1-18.
Sazvar, A., Yahyazadehfar, M., & Aghajani, H. (2017). Improving knowledge sharing, creation, and innovation performance in nanotechnology firms: an application of the hybrid model of Kano and QFD. International Journal of Knowledge and Learning, 12(1), 59-73. doi:10.1504/ijkl.2017.10009131
Schubert, P., Lincke, D.-M., & Schmid, B. (1998). A global knowledge medium as a virtual community: the NetAcademy concept. AMCIS 1998 Proceedings, 207.
Shumpeter, J. A. (1968). The Theory of Economic Development: An Inquiry into Profits, Capital, Credit, Interest, and Business Cycle: Harvard University Press (
Slappendel, C. (1996). Perspectives on innovation in organizations. Organization Studies, 17(1), 107-129.
Sobel, M. E. (1986). Some new results on indirect effects and their standard errors in covariance structure models. Sociological methodology, 16, 159-186.
Staples, D. S., & Webster, J. (2008). Exploring the effects of trust, task interdependence and virtualness on knowledge sharing in teams. Information Systems Journal, 18(6), 617-640.
Subramanian, A., & Nilakanta, S. (1996). Organizational innovativeness: exploring the relationship between organizational determinants of innovation, types of innovations, and measures of organizational performance. Omega, 24(6), 631-647.
Thomond, P., & Lettice, F. (2002). Disruptive innovation explored. Paper presented at the Concurrent Engineering Conference Proceedings.
Tripsas, M., & Gavetti, G. (2000). Capabilities, cognition, and inertia: Evidence from digital imaging. Strategic management journal, 21(10‐11), 1147-1161.
Utterback, J. M. (1974). Innovation in industry and the diffusion of technology. Science, 183(4125), 620-626.
Wang, Z. M., & Kwek, C. L. (2018). The Mediation Role of Knowledge Sharing Between Organizational Learning and Technological Innovation Practice. International Journal of Knowledge Management, 14(3), 48-68. doi:10.4018/ijkm.2018070104
Wixom, B. H., & Watson, H. J. (2001). An empirical investigation of the factors affecting data warehousing success. MIS quarterly, 17-41.
Yoo, D. K. (2017). Impacts of a Knowledge Sharing Climate and Interdisciplinary Knowledge Integration on Innovation. Journal of Information & Knowledge Management, 16(2), 23. doi:10.1142/s0219649217500101
Zack, M. H. (1999). Managing codified knowledge. MIT Sloan Management Review, 40(4), 45.
Zheng, J. W., Wu, G. D., & Xie, H. T. (2017). Impacts of Leadership on Project-Based Organizational Innovation Performance: The Mediator of Knowledge Sharing and Moderator of Social Capital. Sustainability, 9(10), 22. doi:10.3390/su9101893
Zhou, K. Z., & Li, C. B. (2012). How knowledge affects radical innovation: Knowledge base, market knowledge acquisition, and internal knowledge sharing. Strategic management journal, 33(9), 1090-1102.
Alavi, M., Kayworth, T. R., & Leidner, D. E. (2005). An empirical examination of the influence of organizational culture on knowledge management practices. Journal of management information systems, 22(3), 191-224.
Alavi, M., & Leidner, D. E. (2001). Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS quarterly, 107-136.
Aldás, J. (2000). Problemas metodológicos de la evaluación de los modelos de exposición: especial referencia al caso español [Methodological problems in assessing exposure models: special reference to Spanish case]. J. Bigné, Temas de Planificación de Medios. Madrid: Esic.
Armstrong, C. P., & Sambamurthy, V. (1999). Information technology assimilation in firms: The influence of senior leadership and IT infrastructures. Information systems research, 10(4), 304-327.
Assink, M. (2006). Inhibitors of disruptive innovation capability: a conceptual model. European Journal of Innovation Management, 9(2), 215-233.
Audretsch, D. B., & Lehmann, E. E. (2005). Mansfield’s Innovation in the Theory of Innovation Essays in Honor of Edwin Mansfield (pp. 281-290): Springer.
Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of personality and social psychology, 51(6), 1173.
Brown, S., & Bessant, J. (2013). Strategic operations management: Routledge.
Carpenter, M. A., Geletkanycz, M. A., & Sanders, W. G. (2004). Upper Echelons Research Revisited: Antecedents, Elements, and Consequences of Top Management Team Composition. Journal of Management, 30(6), 749-778. doi:https://doi.org/10.1016/j.jm.2004.06.001
Collins, C. J., & Clark, K. D. (2003). Strategic human resource practices, top management team social networks, and firm performance: The role of human resource practices in creating organizational competitive advantage. Academy of management Journal, 46(6), 740-751.
Chen, I. J., & Popovich, K. (2003). Understanding customer relationship management (CRM): People, process and technology. Business Process Management Journal, 9(5), 672-688. doi:10.1108/14637150310496758
Chion, S., & Charles, V. (2016). Análitica de datos para la modelación estructural: Pearson Educación de Perú
Daft, R. L. (1982). Bureaucratic versus nonbureaucratic structure and the process of innovation and change. Research in the Sociology of Organizations, 1(1), 129-166.
Damanpour, F., Szabat, K. A., & Evan, W. M. (1989). The relationship between types of innovation and organizational performance. Journal of Management studies, 26(6), 587-602.
Drucker, P. (2014). Innovation and entrepreneurship: Routledge.
Edquist, C. (2013). Systems of innovation: technologies, institutions and organizations: Routledge.
Eidizadeh, R., Salehzadeh, R., & Esfahani, A. C. (2017). Analysing the role of business intelligence, knowledge sharing and organisational innovation on gaining competitive advantage. Journal of Workplace Learning, 29(4), 250-267. doi:10.1108/jwl-07-2016-0070
Eriksson, I., & Raven, A. (1996). Gaining competitive advantage through shared knowledge creation: in search of a new design theory for strategic information systems.
Eurostat. (2014). The Community Innovation Survey (CIS XIII)–Harmonised Survey Questionnaire.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 39-50.
Ghazali, R., Ahmad, M. N., Sedera, D., & Zakaria, N. H. (2019). The mediating role of knowledge integration model for enterprise systems success. Journal of Enterprise Information Management, 32(1), 75-97.
Griffin, R. W. (2011). Administración: Cengage Learning Editores.
Hair, J., Anderson, R., Tatham, R., & Black, W. (1999). Análisis Multivariante. 5ta Edicion Prentice Hall. Links, 469-488.
Hambrick, D. C., & Mason, P. A. (1984). Upper echelons: The organization as a reflection of its top managers. Academy of management review, 9(2), 193-206.
Hamdi, S., Silong, A., Omar, Z. B., & Rasdi, R. M. (2016). Impact of T-shaped skill and top management support on innovation speed; the moderating role of technology uncertainty. Cogent Business & Management, 3, 13. doi:10.1080/23311975.2016.1153768
Hammer, M. (2002). Process management and the future of Six Sigma. MIT Sloan Management Review, 43(2), 26.
Han, J. K., Kim, N., & Srivastava, R. K. (1998). Market orientation and organizational performance: is innovation a missing link? Journal of marketing, 62(4), 30-45.
Han, Y., & Chen, G. H. (2018). The relationship between knowledge sharing capability and innovation performance within industrial clusters: Evidence from China. Journal of Chinese Economic and Foreign Trade Studies, 11(1), 32-48. doi:10.1108/jcefts-06-2017-0018
Hendriks, P. (1999). Why share knowledge? The influence of ICT on the motivation for knowledge sharing. Knowledge and Process Management, 6(2), 91-100. doi:10.1002/(SICI)1099-1441(199906)6:2<91::AID-KPM54>3.0.CO;2-M
Henri, J.-F. (2006). Management control systems and strategy: A resource-based perspective. Accounting, organizations and society, 31(6), 529-558.
Higgins, J. M. (1995). Innovation: the core competence. Planning review, 23(6), 32-36.
Imamoglu, S. Z., Ince, H., & Turkcan, H. (2017). LINKING KNOWLEDGE SHARING, INTELLECTUAL CAPITAL AND SOCIAL CAPITAL TO INNOVATION PERFORMANCE. In M. Ozsahin (Ed.), Ismc 2017: 13th International Strategic Management Conference (Vol. 34, pp. 322-331). Nicosia: Future Acad.
Iqbal, A., Latif, F., Marimon, F., Sahibzada, U. F., & Hussain, S. (2019). From knowledge management to organizational performance: Modelling the mediating role of innovation and intellectual capital in higher education. Journal of Enterprise Information Management, 32(1), 36-59.
Islam, M. Z., Jasimuddin, S. M., & Hasan, I. (2015). Organizational culture, structure, technology infrastructure and knowledge sharing: Empirical evidence from MNCs based in Malaysia. VINE, 45(1), 67-88.
Kessler, E. H., & Chakrabarti, A. K. (1999). Speeding up the pace of new product development. Journal of Product Innovation Management: AN INTERNATIONAL PUBLICATION OF THE PRODUCT DEVELOPMENT & MANAGEMENT ASSOCIATION, 16(3), 231-247.
Khalil, M., Khalil, R., & Khan, S. (2019). A study on the effect of supply chain management practices on organizational performance with the mediating role of innovation in SMEs. Uncertain Supply Chain Management, 7(2), 179-190.
Kim, H. (2014). Transformational Leadership, Organizational Clan Culture, Organizational Affective Commitment, and Organizational Citizenship Behavior: A Case of South Korea's Public Sector. Public Organization Review, 14(3), 397-417. doi:10.1007/s11115-013-0225-z
Kline, R. B. (2015). Principles and practice of structural equation modeling: Guilford publications.
Koriat, N., & Gelbard, R. (2014). Knowledge sharing motivation among IT personnel: Integrated model and implications of employment contracts. International Journal of Information Management, 34(5), 577-591.
Larson, E. W., & Gray, C. F. (2014). Project Management: The manegerial process: McGraw-Hill.
Latting, J. K., Beck, M. H., Slack, K. J., Tetrick, L. E., Jones, A. P., Etchegaray, J. M., & Da Silva, N. (2004). Promoting service quality and client adherence to the service plan: The role of top management's support for innovation and learning. Administration in Social Work, 28(2), 29-48. doi:10.1300/J147v28n02_03
Law, C. C. H., & Ngai, E. W. T. (2007). ERP systems adoption: An exploratory study of the organizational factors and impacts of ERP success. Information & Management, 44(4), 418-432. doi:https://doi.org/10.1016/j.im.2007.03.004
Lee, J.-C., Shiue, Y.-C., & Chen, C.-Y. (2016). Examining the impacts of organizational culture and top management support of knowledge sharing on the success of software process improvement. Computers in Human Behavior, 54, 462-474. doi:10.1016/j.chb.2015.08.030
Lee, J.-N. (2001). The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success. Information & Management, 38(5), 323-335. doi:http://dx.doi.org/10.1016/S0378-7206(00)00074-4
Lee, J., Elbashir, M. Z., Mahama, H., & Sutton, S. G. (2014). Enablers of top management team support for integrated management control systems innovations. International Journal of Accounting Information Systems, 15(1), 1-25. doi:10.1016/j.accinf.2013.07.001
Lin, C., & Wu, C. (2005). Managing knowledge contributed by ISO 9001: 2000. International Journal of Quality & Reliability Management, 22(9), 968-985.
McQueen, R. (1998). Four views of knowledge and knowledge management. AMCIS 1998 Proceedings, 204.
Melão, N., & Pidd, M. (2000). A conceptual framework for understanding business processes and business process modelling. Information systems journal, 10(2), 105-129.
Nah, F. F.-H., Zuckweiler, K. M., & Lee-Shang Lau, J. (2003). ERP Implementation: Chief Information Officers' Perceptions of Critical Success Factors. International Journal of Human–Computer Interaction, 16(1), 5-22. doi:10.1207/S15327590IJHC1601_2
Nonaka, I. (1994). A dynamic theory of organizational knowledge creation. Organization science, 5(1), 14-37.
Nonaka, I., Toyama, R., & Konno, N. (2000). SECI, Ba and leadership: a unified model of dynamic knowledge creation. Long range planning, 33(1), 5-34.
Nunnally, J. (1978). Psychometric methods: New York: McGraw-Hill.
OECD, & Eurostat. (2018). Oslo Manual 2018.
Paap, J., & Katz, R. (2004). Anticipating disruptive innovation. Research-Technology Management, 47(5), 13-22.
Pentland, B. T. (1995). Information systems and organizational learning: the social epistemology of organizational knowledge systems. Accounting, Management and Information Technologies, 5(1), 1-21.
Podrug, N., Filipovic, D., & Kovac, M. (2017). Knowledge sharing and firm innovation capability in Croatian ICT companies. International Journal of Manpower, 38(4), 632-644. doi:10.1108/ijm-04-2016-0077
Polanyi, M. (1966). The logic of tacit inference. Philosophy, 41(155), 1-18.
Sazvar, A., Yahyazadehfar, M., & Aghajani, H. (2017). Improving knowledge sharing, creation, and innovation performance in nanotechnology firms: an application of the hybrid model of Kano and QFD. International Journal of Knowledge and Learning, 12(1), 59-73. doi:10.1504/ijkl.2017.10009131
Schubert, P., Lincke, D.-M., & Schmid, B. (1998). A global knowledge medium as a virtual community: the NetAcademy concept. AMCIS 1998 Proceedings, 207.
Shumpeter, J. A. (1968). The Theory of Economic Development: An Inquiry into Profits, Capital, Credit, Interest, and Business Cycle: Harvard University Press (
Slappendel, C. (1996). Perspectives on innovation in organizations. Organization Studies, 17(1), 107-129.
Sobel, M. E. (1986). Some new results on indirect effects and their standard errors in covariance structure models. Sociological methodology, 16, 159-186.
Staples, D. S., & Webster, J. (2008). Exploring the effects of trust, task interdependence and virtualness on knowledge sharing in teams. Information Systems Journal, 18(6), 617-640.
Subramanian, A., & Nilakanta, S. (1996). Organizational innovativeness: exploring the relationship between organizational determinants of innovation, types of innovations, and measures of organizational performance. Omega, 24(6), 631-647.
Thomond, P., & Lettice, F. (2002). Disruptive innovation explored. Paper presented at the Concurrent Engineering Conference Proceedings.
Tripsas, M., & Gavetti, G. (2000). Capabilities, cognition, and inertia: Evidence from digital imaging. Strategic management journal, 21(10‐11), 1147-1161.
Utterback, J. M. (1974). Innovation in industry and the diffusion of technology. Science, 183(4125), 620-626.
Wang, Z. M., & Kwek, C. L. (2018). The Mediation Role of Knowledge Sharing Between Organizational Learning and Technological Innovation Practice. International Journal of Knowledge Management, 14(3), 48-68. doi:10.4018/ijkm.2018070104
Wixom, B. H., & Watson, H. J. (2001). An empirical investigation of the factors affecting data warehousing success. MIS quarterly, 17-41.
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